Our Terms And Privacy Policies
Terms and Conditions
Overview
This website is operated by our business (“we”, “us”, “our”). By accessing this website and/or purchasing our services, you agree to be bound by these Terms and Conditions, along with any additional policies referenced within them.
These Terms apply to all users of the site, including browsers, clients, vendors, and contributors of content. If you do not agree to these Terms, you must not access or use our website or services.
We reserve the right to update or amend these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.
Headings used herein are included solely for reference purposes and are not intended to influence the interpretation or application of these terms.
1. Use of Our Services
By using our website, you confirm that you are of legal age in your jurisdiction, or have permission from a legal guardian.
You agree not to use our services for any unlawful purpose or in breach of any applicable laws. You must not introduce any harmful or malicious code into our systems.
Any breach of these Terms may result in immediate suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to any person at any time.
Your general content/data may sometimes travel across networks in a way that is not encrypted. During that transfer, the data may also be modified slightly so it can properly work with different systems, devices, or network requirements.
You must not copy, reproduce, sell, or exploit any part of our services without our prior written consent.
3. Information Accuracy
We make reasonable efforts to ensure the information on our website is accurate and up to date. However, we do not guarantee its completeness or accuracy.
The information provided on our website is general information and is not specific to you. Reliance on the information provided is at your own risk. We may update or modify content at any time without obligation to notify users.
We are not required to revise, maintain, or keep the information on this website current.
4. Our Fees Includes
All Process Serving fees include:
- Up to 3 service attempts, unless otherwise agreed and instructed by you.
- The preparation and provision of an Affidavit of Service.
5. Our Fees Includes
A $30 administration fee may apply where a matter is cancelled after work has commenced or a server has been dispatched.
6. Incorrect or Incomplete Information
Delays or additional charges may apply where incorrect addresses, outdated details, or insufficient information are supplied by the instructing client.
7. Affidavit of Service
Affidavits are issued after completion of service/matter and may be delayed where further information or court-compliant amendments are required.
8. Non-Guarantee of Service
By engaging iServe Pty Ltd, you acknowledge that fees charged are for attendance and attempted service, and that successful service cannot be guaranteed.
9. Changes, Limitations and Cancellations to Services and Pricing
Prices and services may be changed, updated, or discontinued at any time without notice.
We accept no responsibility or liability to you or any other party for any modification, suspension, or discontinuation of our services.
We reserve the right to limit the availability or quantity of our services and to refuse or restrict services to certain individuals, locations, or circumstances at our discretion. This discretion may be applied individually depending on the specific situation.
If we modify, suspend, or cancel a service, we may contact you using the email address, billing address, or phone number provided when the instructions were submitted.
10. Third-Party Tools and Links
We may provide access to third-party tools or links. These are provided “as is” without any warranties or endorsements.
We are not responsible for the content, accuracy, or practices of third-party websites or services. You access them at your own risk.
We are not responsible for any loss, damage, or issues arising from the purchase or use of products, services, content, resources, or other transactions associated with third-party websites. Before proceeding with any transaction, you should carefully review the relevant third party’s terms, policies, and practices to ensure you understand them.
11. Feedback and Content Submitted to Us
If you submit feedback (positive, negative or otherwise), ideas, or content to us, you grant us the right to use, edit, reproduce, publish and distribute that content without restriction or compensation.
You must not submit unlawful, misleading, or harmful content, or content that infringes on the rights of others.
12. User Conduct, Identity and Responsibility
You must not use misleading or incorrect contact details, impersonate another person, or otherwise provide false information when dealing with iServe Pty Ltd. You are fully responsible for any comments, statements, or information submitted by you, including their accuracy. IServe Pty Ltd accepts no responsibility or liability for any content submitted by you or any third party.
13. Personal Information
Any personal information provided through our website or services is handled in accordance with our Privacy Policy. Please refer to our Privacy Policy for further details.
14. Errors and Omissions
From time to time, our website or services may contain clerical errors, inaccurate information, or missing details relating to services, pricing, promotions, offers, or availability. We reserve the right to amend, correct, update, or remove any information at any time without prior notice.
15. Prohibited Conduct
You must not use our website or services for any unlawful, abusive, or harmful purpose, including:
- Breaching laws or regulations
- Infringing intellectual property rights
- Uploading malicious software
- Collecting personal data without consent
- Engaging in fraudulent or misleading conduct
We may terminate your access if you breach these conditions.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
17. Termination
These Terms remain in effect until terminated by either party.
We may terminate your access immediately if you breach these Terms. Any outstanding obligations will survive termination.
18. Entire Agreement
Any failure by us to enforce or exercise any right under these Terms does not waive our right to rely on or enforce that provision in the future.
These Terms represent the full agreement between you and us and override any prior agreements or communications.
Any uncertainty or ambiguity in interpreting these Terms will not be interpreted against the drafting party.
19. Governing Law
These Terms are governed and construed by the laws of Australia.
20. Changes to Terms
We may update these Terms at any time. Continued use of our website indicates acceptance of any changes.
21. Process Service Times (effecting service)
The timeframes advised by us in effecting service as average estimates only and should not be relied upon as guaranteed service times. Timeframes may vary due to circumstances encountered when attending service addresses. All reasonable efforts are made to effect service as promptly as possible.
22. Contact information
Any enquiries relating to these Terms of Service can be directed to us at info@iserveps.com.au.
Privacy Policy
This Privacy Policy explains how iServe PS (“we”, “us”, or “our”) collects, uses, and shares your personal information when you access or use our website (the “Site”), including when you make a purchase or interact with our services.
1. Information We Collect
a) Information collected automatically
When you visit our Site, certain information is collected automatically about your device and browsing activity. This may include:
Your IP address
Browser type and version
Time zone and location data
Pages you view and how you navigate the Site
Referring websites or search queries
Interaction data such as clicks and time spent on pages
This type of data is referred to as Device Data.
We collect Device Data using technologies such as:
Cookies – small data files stored on your device that help improve your experience
Log files – records of activity on the Site
Tracking technologies (such as pixels, tags, and web beacons) – used to understand user behaviour
You can manage or disable cookies through your browser settings.
b) Information you provide to us
When you place an order or attempt to do so, we collect personal details including:
Full name
Billing and shipping address
Payment details (e.g. credit card information)
Email address
Phone number
This is referred to as Order Data.
c) Personal Information
In this policy, “Personal Information” refers to both Device Data and Order Data.
2. How We Use Your Information
We use your Personal Information for the following purposes:
To process and fulfil orders, including payments, shipping, and confirmations
To communicate with you about your orders, enquiries, or support requests
To detect and prevent fraud or suspicious activity
To improve and optimise our website and user experience
To provide marketing communications, where you have opted in or where permitted by law
3. Sharing Your Information
We may share your Personal Information with trusted third parties who assist us in operating our business, including:
Payment processors
Shipping and logistics providers
Analytics services (such as Google Analytics)
Marketing and advertising partners
These providers only use your information as necessary to perform their services.
We may also disclose your information if required to:
Comply with legal obligations
Respond to lawful requests (e.g. court orders or subpoenas)
Protect our rights, property, or safety
4. Advertising and Marketing
We may use your Personal Information to deliver targeted advertisements or marketing content we believe is relevant to you.
You can opt out of personalised advertising through platforms such as:
Facebook Ads settings
Google Ads settings
Bing Ads settings
You can also visit industry opt-out tools like the Digital Advertising Alliance.
5. Do Not Track Signals
Our Site does not currently respond to “Do Not Track” signals from web browsers.
6. Your Rights
Depending on your location, you may have rights regarding your Personal Information, including the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain your Order Data for our records unless and until you request that it be deleted, unless we are required to keep it for legal or regulatory reasons.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Updates will be published on this page.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, you can contact us at:
Email: Info@iserveps.com.au
PO BOX Address: PO Box 391, PARRAMATTA, NSW 2124