Terms and Conditions

Overview

This website is operated by our business (“we”, “us”, “our”). By accessing this website and/or purchasing our services, you have read, understood and have agreed to be bound by these Terms and Conditions and Privacy Policy herein, along with any additional policies referenced within them.

We reserve the right to update or amend these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.   

Headings used herein are included solely for reference purposes and are not intended to influence the interpretation or application of these Terms.

1. Use of Our Services

IServePS Pty Ltd offers professional process serving and related services as outlined in our website. 

All services are provided with reasonable skill and care. We reserve the right to decline or withdraw services where required by law or safety considerations.

You agree not to use our services for any unlawful purpose or in breach of any applicable laws. 

2. Client Responsibilities 

To enable us to carry out your instructions efficiently, clients agree to:

• Provide accurate and current information.
• Ensure documents supplied for service are legally correct
• Supply correct addresses, identifying information and any other relevant details that may assist in locating the recipient.
• Notify us promptly of any changes they require which may affect the matter.
• Respond to requests for additional information within a reasonable timeframe.

IServePS Pty Ltd is not responsible for delays, unsuccessful attendances or additional costs arising from inaccurate, incomplete or outdated information provided by the client.

3. Information Accuracy 

We make reasonable efforts to ensure the information on our website is accurate and up to date. However, we do not guarantee its completeness or accuracy.

The information provided on our website is general information and is not specific to you. Reliance on the information provided is at your own risk. We may update or modify content at any time without obligation to notify users.

We are not required to revise, maintain, or keep the information on this website current.

4. Our Fees, Invoices and Additional Charges 

All Process Serving fees include: 

•   Up to 3 Service Attempts (not including Destination Services), unless otherwise agreed and instructed by you. 

•   The preparation and provision of an Affidavit of Service. 

Unless otherwise agreed in writing, invoices are payable upon issue. We reserve the right to suspend work or withhold deliverables where outstanding accounts remain unpaid. 

Additional Charges may apply to the following: 

• Priority or same-day attendances.
• After-hours service. 
• Extended travel or regional locations.
• Additional service attempts.
• Printing, postage or document collection.
• Any other third-party expenses. 

Where practicable, we will advise you of any additional costs before they are incurred. 

A $30 administration fee may apply where a matter is cancelled after work has commenced or a server has been dispatched.

5. Outstanding Accounts

If payment is not received within the required timeframe, iServePS Pty Ltd may:

• Suspend or discontinue further work.
• Withhold affidavits, reports or any other documents until payment has been received.
• Refer the outstanding account to a debt recovery agency.
• Recover any reasonable costs associated with collection of the debt where permitted by law.

6. Affidavit & Proof of Service

Affidavits are provided once service or the relevant matter has been completed. Issuance may be delayed where additional information is required or amendments are necessary to ensure the affidavit meets applicable court requirements.

All affidavits are prepared in accordance with the relevant court rules and requirements.

7. Turnaround Times

The timeframes advised by us in effecting service as average estimates only and should not be relied upon as guaranteed service times. Timeframes may vary due to circumstances encountered when attending service addresses such as location, availability of the recipient, urgency level and environmental/situation factors. All reasonable efforts are made to effect service as promptly as possible, however certain elements may be outside our control.

8. Non-Guarantee of Service

By engaging iServePS Pty Ltd, you acknowledge that fees charged are for attendance and attempted service, and that successful service cannot be guaranteed.

9. Changes and Cancellations to Services and Pricing

Prices and services may be changed, updated, or discontinued at any time without notice.

We accept no responsibility or liability to you or any other party for any modification, suspension, or discontinuation of our services. 

We reserve the right to limit the availability or quantity of our services and to refuse or restrict services to certain individuals, locations, or circumstances at our discretion. This discretion may be applied individually depending on the specific situation.

If we modify, suspend, or cancel a service, we may contact you using the email address, billing address, or phone number provided when the instructions were submitted.

10. Prohibited Conduct

You must not use our website or services for any unlawful, abusive, or harmful purpose, including:

• Breaching laws or regulations
• Infringing intellectual property rights
• Uploading malicious software
• Collecting personal data without consent
• Engaging in fraudulent or misleading conduct

We may terminate your access if you breach these conditions.

11. User Conduct, Identity and Responsibility

You must not use misleading or incorrect contact details, impersonate another person, or otherwise provide false information when dealing with iServePS Pty Ltd. You are fully responsible for any comments, statements, or information submitted by you, including their accuracy. IServePS Pty Ltd accepts no responsibility or liability for any content submitted by you or any third party.

12. Limitation of Liability

To the fullest extent permitted under Australian law:

• We are not liable for any indirect, incidental or consequential loss or damage arising from the provision of our services.
• We are not responsible for delays in effecting service where those delays result from inaccurate or incorrect information provided by the client.
• We cannot guarantee successful service in every matter.

Nothing contained in these Terms is intended to limit your rights available to you under the Australian Consumer Law.

13. Third-Party Tools and Links

We may provide access to third-party tools or links. These are provided “as is” without any warranties or endorsements.

We are not responsible for the content, accuracy, or practices of third-party websites or services. You access them at your own risk.

We are not responsible for any loss, damage, or issues arising from the purchase or use of products, services, content, resources, or other transactions associated with third-party websites. Before proceeding with any transaction, you should carefully review the relevant third party’s terms, policies, and practices to ensure you understand them.

14. Intellectual Property

All material and content displayed on this website, including but not limited to text, graphics, branding, logos and website layout, is our property. 

No content from this website may be copied, reproduced, modified, distributed or otherwise used without our prior written permission.

15. Feedback and Content Submitted to Us

If you submit feedback (positive, negative or otherwise), ideas, or content to us, you grant us the right to use, edit, reproduce, publish and distribute that content without restriction or compensation.

16. Personal Information 

Any personal information provided through our website or services is handled in accordance with our Privacy Policy. Please refer to our Privacy Policy for further details.

17. Errors and Omissions

From time to time, our website or services may contain clerical errors, inaccurate information, or missing details relating to services, pricing, offers, or availability. We reserve the right to amend, correct, update, or remove any information at any time without prior notice.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

19. Termination

These Terms remain in effect until terminated by either party.

We may terminate your access immediately if you breach these Terms. Any outstanding obligations will survive termination.

20. Entire Agreement

Any failure by us to enforce or exercise any right under these Terms does not waive our right to rely on or enforce that provision in the future.

These Terms represent the full agreement between you and us and override any prior agreements or communications.

Any uncertainty or ambiguity in interpreting these Terms will not be interpreted against the drafting party.